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Terms & conditions

Effective 7 August 2026

Accounting Navigator Pty Ltd (ABN: 74 675 663 251), trading as AccNav ("AccNav", "we", "us", or "our") provides an AI communication and advisory intelligence platform built for accounting firms. These Terms & Conditions ("Terms") govern your access to and use of the AccNav platform, our website https://accnav.com.au ("Site"), and any related services (together, the "Services").

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms. If you are agreeing on behalf of a firm or other organisation, you confirm that you have authority to bind that organisation, and "you" means both you and that organisation.

Our Privacy Policy forms part of these Terms and explains how we handle personal information.

Eligibility and Your Account

You must be at least 18 years of age and capable of forming a binding contract to use the Services.

You are responsible for the accuracy of the registration details you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You must notify us promptly at admin@accnav.com.au if you believe your account has been accessed without your authorisation.

Where your firm holds the subscription, the firm is responsible for managing which of its personnel have access, and for removing access when a person leaves.

Subscriptions, Fees, and Billing

Access to the Services is provided on a subscription basis. The applicable fees, billing period, and any usage limits are those set out in the plan you select or in a separate written agreement with us.

Unless stated otherwise:

  • fees are payable in advance for each billing period
  • fees are stated in Australian dollars and are inclusive of GST where applicable
  • subscriptions renew automatically at the end of each billing period until cancelled
  • you may cancel at any time, effective from the end of your current billing period
  • fees already paid are not refundable except where required by law or expressly agreed by us

We may change our fees on reasonable notice. If you do not accept a change, you may cancel before it takes effect.

Your Data

You retain all rights in the data you provide to us or that we retrieve on your instruction, including your firm's records, your clients' financial data, and your email content ("Your Data").

You grant us a non-exclusive licence to host, process, transmit, and display Your Data solely to provide and support the Services for you, and to meet our legal obligations.

We do not use Your Data to train, fine-tune, or improve any artificial intelligence or machine learning model, and our agreements with our AI providers prohibit them from doing so. This is described further in our Privacy Policy.

Your Clients' Information

The Services are designed for accounting firms, so Your Data will often include personal and financial information about your clients and their staff.

You warrant that you have the authority and any necessary consents to disclose that information to us and to have us process it under these Terms, and that doing so does not breach any obligation you owe to your clients, including under the Privacy Act 1988 (Cth), professional standards, or your engagement terms.

As between you and us, you are responsible for your own compliance obligations to your clients. We act on your instructions in relation to that information.

Connected Services

The Services allow you to connect third-party systems, including accounting platforms such as Xero and email providers such as Google and Microsoft.

When you connect a system, you authorise us to access it on your behalf using the permissions you grant, and only to the extent needed to deliver the Services. You can disconnect at any time from your account settings.

Your use of those third-party systems remains governed by your agreement with the relevant provider. We are not responsible for those systems, for their availability, or for changes they make that affect the Services. If a provider withdraws or changes access, some features may stop working.

AI-Generated Output and Professional Responsibility

Please read this section carefully. It limits what you may rely on and sets out your responsibilities for reviewing Output.

The Services use artificial intelligence to generate responses, summaries, drafts, and other output ("Output"). Output is generated automatically and may be incomplete, out of date, or incorrect, even where it appears confident or cites a source.

Output is not accounting, taxation, financial, or legal advice, and is not a substitute for your professional judgement. It is a working input for a qualified professional.

You remain solely responsible for:

  • reviewing and verifying any Output before relying on it or acting on it
  • reviewing and approving any email or other communication before it is sent
  • any advice you give to your clients, whether or not it was informed by Output
  • meeting your own professional, regulatory, and ethical obligations

Nothing in the Services creates a professional relationship between us and your clients, and we do not provide accounting, taxation, financial, or legal advice to you or to them.

Acceptable Use

You must not:

  • use the Services in breach of any law, or to infringe anyone's rights
  • upload or connect data you are not authorised to disclose to us
  • attempt to gain unauthorised access to the Services or to any other user's data
  • copy, resell, sublicense, or provide the Services to a third party except as expressly permitted
  • reverse engineer the Services, or use them to build a competing product
  • use automated means to extract data from the Services beyond the features we provide
  • interfere with, overload, or disrupt the Services or their supporting infrastructure
  • use the Services to generate content that is misleading, deceptive, or intended to mislead a regulator, client, or third party

Availability and Changes to the Services

We aim to provide reliable access to the Services but do not guarantee that they will be uninterrupted or error-free. Access may be unavailable during maintenance, or because of factors outside our reasonable control.

We may add, change, or remove features from time to time. Where a change would materially reduce the functionality you rely on, we will give you reasonable notice.

Intellectual Property

We own all intellectual property rights in the Services, including the platform, its interfaces, and our underlying models, prompts, and know-how. Nothing in these Terms transfers those rights to you.

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable right to use the Services during your subscription.

You may use Output in the ordinary course of your firm's business. You are responsible for how you use it.

If you give us feedback or suggestions, we may use them without obligation to you.

Confidentiality

Each of us may receive confidential information from the other. Each of us agrees to keep the other's confidential information secure, to use it only for the purposes of these Terms, and not to disclose it except to personnel and advisers who need it, or where required by law.

Suspension and Termination

You may cancel your subscription at any time, effective from the end of your current billing period.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security risk to the Services or to other users. Where practical, we will give you notice and an opportunity to remedy the breach first.

On termination, your right to use the Services ends. You may export Your Data before termination takes effect, and may ask us to delete it by emailing admin@accnav.com.au. We will delete or de-identify Your Data within a reasonable period, except where we are required by law to retain it.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under that law.

For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Warranties and Disclaimers

Except as set out in these Terms and to the extent permitted by law, the Services and Output are provided "as is", and we exclude all other warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that Output will be accurate, complete, or suitable for any particular purpose.

Liability

To the extent permitted by law, and subject to the Australian Consumer Law section above:

  • neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill, or anticipated savings
  • our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid to us in the twelve months immediately before the event giving rise to the liability
  • we are not liable for loss arising from your reliance on Output without the review described in the AI-Generated Output section, or from your use of a third-party connected service

Indemnity

You indemnify us against any claim brought against us by a third party, including one of your clients, arising from your breach of these Terms, your use of Output in breach of the AI-Generated Output section, or your disclosure to us of information you were not authorised to disclose.

Events Outside Our Control

Neither party is liable for a failure to perform its obligations to the extent caused by an event beyond its reasonable control, including outages affecting the third-party services or infrastructure on which the Services depend.

Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our Site, with the effective date displayed at the top. Where a change is material, we will take reasonable steps to notify you. Your continued use of the Services after a change takes effect means you accept the updated Terms.

General

If any part of these Terms is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not assign your rights under these Terms without our written consent. These Terms are the entire agreement between us in relation to the Services, and replace any earlier understanding.

Governing Law

These Terms are governed by the laws of Australia, and each party submits to the non-exclusive jurisdiction of the courts of Australia.

Contact Us

For questions about these Terms, contact us at admin@accnav.com.au.